Selecting a trusted plumbing company can seem like a daunting task when considering all the options out there. A plumber will spend time in your home, so it is important to find one that handles themselves professionally. Here are seven questions you should ask when interviewing your next plumber.
1. Are you licensed?
This should be one of the very first questions you ask any contractor you hire. To be licensed with the county, region or state, the plumber must pass government testing and annual recertification that ensures they are up to date on the latest building codes. A license doesn’t guarantee perfection, but it is a sign of professionalism.
2. Are you insured?
Make sure the company that you hire has the proper insurance. Otherwise, if something were to happen to damage your property or your neighbors’, you may be held responsible. The insurance will protect you from paying unexpected costs.
3. How is your price calculated?
Many companies offer flat-rate pricing on a per job basis while others give you a cost of parts and an hourly rate. Make sure you know exactly what you are expected to pay, but also remember that the cheapest plumber is not always the best. Factor in emergency and regular rates as well.
4. Will I receive a written estimate?
A written estimate helps you further understand the pricing structure of the job. It eliminates the possibility of being surprised by a huge unexpected bill at the end. If you are getting estimates from multiple companies, a written estimate can also help you compare the prices more accurately.
5. What are your references or credentials?
Before spending money on and committing to your plumber, you want to make sure you will be satisfied with the results. Ask for two to three references you can contact personally to back up the company’s reputation. You can also check online review sites and the Better Business Bureau.
6. Do you have 24/7 emergency services?
Will the plumbing company be available in the middle of the night if your plumbing is overflowing? It is important to know that when there is an emergency plumbing problem you will have someone to contact. Find out the emergency rates ahead of time and save yourself some stress in the future.
7. Do you offer a guarantee?
Many reputable plumbing companies guarantee their work. This is different than warranties that come with installed products. A satisfaction guarantee from a plumbing company guarantees their service technicians’ work. A guarantee is only as good as the company that backs it, so remember to look for a plumber with a guarantee that satisfactorily answers the other six questions as well.
By using these seven questions, you can make sure you get a trusted plumber.
Mr. Plumber has been meeting the plumbing needs of Atlanta, Georgia and the surrounding area since 1966. Schedule a free estimate with us for your next plumbing project.